Frequently asked Questions
What brand of diaper do you use?
What size of diapers do you use?
- We use size 1 diapers. Because baby birth weights vary, we know that all babies will be or eventually wear size 1.
What is the weight range for size 1 diapers?
- Pampers size 1 will fit babies 8-14 lbs.
Do the cakes shipped match the image on the website?
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Yes! Your selection is build identically to the photo shown. We never make product substitutions.
Can any of the Lil’ Baby Cakes be made with cloth diapers?
- No. Cloth diapers do not give us the flexibility to achieve the same designs as shown on the site.
Do you do Custom Diaper Cakes?
- Regretfully, we are no longer able to offer custom diaper cake designs. Instead, we try to offer a wide selection of themes to choose from. If you need a small change to a design, we are happy to discuss that with you. A typical change we accept is a ribbon color change. Please contact our office to discuss your request.
Do I have to assemble anything upon receipt?
- No, your diaper cake is handmade and wrapped with tulle and ready for gift giving right out of the box.
Can I add a gift message to my order?
- Yes, there is a gift message box during checkout. You can add your own personal message and it will be added to your selection prior to shipment.
Do you enclose pricing with the cakes?
- No. Only a packing slip is provided listing the design you ordered.
Do you ship to hospitals?
- We discourage shipping to hospitals. The cakes are shipped in corrugated boxes and get delivered to the general mailroom with other packages. (Some mailrooms are even off site from the main hospital). The mailroom then has to sort the packages and deliver to the patient rooms. Because hospital stays are so short, the new family could be home before the mailroom can deliver your gift. Also, the new family has so much to worry about in taking their newborn home, it is wonderful to have a Lil’ Baby Cake delivered to their home and not have to transport from the hospital.
Are there any places you do not ship?
- We do not ship to Alaska or Hawaii.
Do you ship internationally?
- No we do not ship internationally. Many foreign countries charge a duty that cannot be paid prior to shipment. This means the recipient may be subject to paying a duty on their received gift. This is not a favorable situation for anyone, therefore, we do not ship internationally.
I live in a foreign country, can I ship to someone in the United States?
- Yes, you can place an order to be shipped to any of the contiguous 48 states.
What mode of transportation do you use?
- UPS ground is our standard transportation method.
- In some circumstances, USPS Priority Mail may be used.
Do you provide a tracking number for the shipment?
- UPS will send you an email with your tracking number to the email addressed used at the time of your order. It is vitally important that your email is correct in to receive tracking information.
- USPS tracking numbers will be sent to your email by Lil’ Baby Cakes.
How long does it take to hand make and ship my order?
- Lil’ Baby Cakes will hand make your order and ship it within 24-48 hours of order placement (excluding weekends, as shipping is not available). This means orders placed over the weekend will not be processed until Monday or Tuesday, depending on order volume.
How long does my order take to be delivered?
- Lil’ Baby Cakes is located in Michigan. Please review the UPS map to see where you are located to calculate UPS ground transit time.
How can I place an order?
- You can place on our website or you can call 866-944-2253 and we will be happy to take the order for you over the phone.
Why should I order from Lil’ Baby Cakes?
Our selections are designed and hand made exclusively at and for Lil’ Baby Cakes. We do not drop ship other vendors’ products.
- We are a member of the Better Business Bureau and have been since 2007 with an A+ rating.
- We love offering a design that keeps giving. Once the diapers are used, our designs offer such sweet plush animals for the new baby to hug and cherish. We only use trusted plush animal vendors with product offerings in premium gift shops.
- We strive to make you and your gift the most memorable gift the new baby will receive with personalized customer service.
Extra tips to remember when ordering:
- Remember to check your email address is correct. We all get busy sometimes and make a typo, but our system will only be able to send you a copy of your order and shipping information to the email included with your order when placed.
- All orders are confirmed with an order receipt. If you don't see it in your inbox, please check your spam folder as sometimes legitimate emails get filtered out. We can't control how email service providers (e.g., yahoo mail, gmail, hotmail, etc..) handle all emails, so please check carefully for your email order receipt. It's also a good idea to add our email address to your safe sender list in case follow-up correspondence is needed.
- Include apartment number if required. UPS will not deliver if this information is missing. We cannot be held responsible if your gift recipient lives in an apartment complex and you don't provide an apartment number. Typically, UPS is returning your order as undeliverable under these circumstances.
- If you have any questions, please feel free to contact us at 866-944-2253 or email us at sales@lilbabycakes.com.
We can’t wait to welcome you into the Lil’ Baby Cakes family!
We are required by law to collect any applicable sales taxes for orders placed by Michigan residents. Sales tax liability for non-Michigan residents is the responsibility of the customer depending on the applicable sales tax law in the state they reside.
RETURNS & OUR GUARANTEE
Our Lil’ Baby Cakes “Word of Honor” Guarantee:
“100% Satisfaction or Your Money Back!”
Your satisfaction is 100% guaranteed. Our top priority is for you to be thrilled with your diaper cake. But if for any reason you aren’t we’ll cheerfully refund your money or replace your diaper cake. You have our word on it.
If you are not happy for any reason, please contact us within 3 business days upon receipt of your item at sales at lilbabycakes.com for a Return Merchandise Authorization number (RMA). The return shipment of the cake is the responsibility of the buyer. Upon return receipt of your item, we will refund the total price of your order less the shipping fees.
We cannot be responsible for orders that must be delivered by a specific date as unforeseen events such as weather can delay shipments by UPS. Please remember that orders can take up to 2 days to be made plus the shipping time. Refer to the shipping chart shown here for typical shipping times.
CREDIT CARDS/PAYPAL
We accept all major credit cards plus Paypal.
