Diaper Cake FAQ

Here's Some FAQ's Regarding Our Diaper Cakes


ORDERING INSTRUCTIONS

Please include all ordering information and ensure all information is correct. If you have trouble with the shopping cart, please let us know at littlebabycakes@gmail.com. We monitor email throughout the business day and will respond same day to all inquiries. If you do not receive a response please call us at the number below in case your email did not reach us.

You can contact us here or call toll free at 1-866-944-2253. Live operators are available Monday through Friday, 8 am to 8 pm EST to assist you.

For billing or correspondence, please use the following mailing address:

Lil Baby Cakes, 12745 S. Saginaw St. ,Ste. 806-34, Grand Blanc, MI 48439

 


SHIPPING & HANDLING

Your Lil' Baby Cake order will ship to you via UPS Ground (domestic orders only, lower 48 states). You will received a tracking number email when your order has shipped. If you do not receive a tracking email please check your spam box as sometimes email is blocked. Please white list littlebabycakes@gmail.com to receive our correspondences. For domestic orders, USPS is used for VIP Express orders.

For international orders, we utilize USPS International Priority Mail. Please contacts us if your shipping destination (special handling orders such as Alaska/Hawaii) is not available during checkout.

Please note: International orders may be subject to duties that are outside the control of Lil' Baby Cakes. We cannot be held responsible for any duties that may be assessed at the time of delivery.

Orders are normally shipped within 2 business days but may ship sooner depending on sales volume. VIP Service and VIP Express Services are offered for customers who need turnaround within 24 hours and/or overnight shipping for their order.

Please note that UPS does not deliver packages on Saturdays, however, the USPS does deliver on Saturdays.

It is the customer's responsibility to provide accurate and complete shipping information. For example, UPS will not deliver to an apartment building if the apartment number is not provided. Please make certain accurate shipping information is included. Lil' Baby Cakes cannot be held responsible for delivery issues that involve incorrect/missing address information. Similarly, please do not ship to hospitals as we cannot be held liable for packages that are lost or not delivered to the new mom's room.

If purchase is paid by PayPal please note that the item can only be shipped to the address of the Paypal account holder. If the cake is to be shipped to an alternate address please inform us as soon as possible via email (shipping@lilbabycakes.com) or call 866-944-2253 with information.

We are required by law to collect any applicable sales taxes for orders placed by Michigan residents. Sales tax liability for non-Michigan residents is the responsibility of the customer depending on the applicable sale tax law in the state they reside.


RETURNS & OUR GUARANTEE


guarantee

Our Lil’ Baby Cakes “Word of Honor” Guarantee:
“100% Satisfaction or Your Money Back!”

You satsifaction is 100% guaranteed on anything you buy from Lil Baby Cakes. Our top priority is for you to be thrilled with your diaper cake. But if for any reason you aren’t we’ll cheerfully refund your money or replace your diaper cake. You have our word on it.

If you are not happy for any reason, please contact us within 3 business days upon receipt of your item at littlebabycakes@gmail.com for a Return Merchandise Authorization number (RMA). The return shipment of the cake is the responsibilty of the buyer. Upon return receipt of your item at Li'l Baby Cakes, we will refund the total price of your order less the shipping fees.

We cannot be responsible for orders that must be delivered by a specific date, unless the order is shipped via VIP Express Service. Please remember that orders can take up to 2 days to be made plus the shipping time. Priority Mail generally requires 2-3 days to deliver, but occasionally can take up to 4 days. Please refer to the shipping chart shown here for typical shipping times.


CREDIT CARDS

We accept credit cards and Paypal! VISA,MasterCard, American Express, and VISA Check cards.

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